Ever used a website or app and thought, "Why is this so difficult?" Maybe you couldn't figure out where to go next. Maybe a button didn't behave the way you expected. Or maybe you accidentally deleted something and couldn't undo it. These might seem like small frustrations, but they can have a significant impact on the overall user experience. Have you ever abandoned a site because of frustrations like this? As UX designers, our job isn't just to create interfaces that look g